Refund Policy
Last updated: October 24, 2026
In short: if you change your mind, ask within 14 days of buying from us and you get all your money back, no questions asked. On the Mac App Store, Apple's rules apply.
Within 14 days: full refund, for any reason
You can ask for a full refund of anything you bought from us with Pix or through Paddle within 14 days of the payment, whatever the reason. You don't have to explain why. Purchases on the Mac App Store follow Apple's refund rules, below.
How to ask
- If you paid outside Brazil (Paddle): go to paddle.net, look up your order with the email you used to pay, and ask for a refund there. You can also reply to your Paddle receipt or write to us at contato@jabutilabs.app.br. Paddle sends the money back to the card or account you paid with. It usually shows up within 5 to 10 business days, depending on your bank.
- If you bought on the Mac App Store (Veracard): Apple handles refunds for App Store purchases. Ask for one at reportaproblem.apple.com, under Apple's rules.
- If you paid in Brazil (Pix): write to contato@jabutilabs.app.br with the Pix receipt, or the date and amount of the payment. We send the money back by Pix to the account it came from within 5 business days.
After 14 days
If an app doesn't work on your TV or Mac and we can't fix it, write to us even after this period. We look at each case and refund when it's fair. Your rights under consumer law always apply, whatever this policy says.
What happens to the unlock or licence
After a refund, the unlock or the Veracard licence bought with that payment may be deactivated. The free demo of Photos on TV keeps working.
Who handles the refund
For purchases outside Brazil, Paddle.com is the Merchant of Record and processes refunds under its buyer terms. For Pix purchases in Brazil, Jabuti Labs processes the refund. For Mac App Store purchases, Apple does. Questions: contato@jabutilabs.app.br.