Jabuti Labs

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Refund Policy

Last updated: 2026年10月25日

In short: if you change your mind, ask within 14 days of buying from us and you get all your money back, no questions asked. On the Mac App Store, Apple's rules apply.

Within 14 days: full refund, for any reason

You can ask for a full refund of anything you bought from us (through Kiwify) within 14 days of the payment, whatever the reason. You don't have to explain why. Purchases on the Mac App Store follow Apple's refund rules, below.

How to ask

  • If you bought from us (Pix or card): write to contato@jabutilabs.app.br with the email you used to pay, or the date and amount. We refund through Kiwify to the same payment method: Pix goes back to the account it came from, and card refunds show up on your statement, usually within 5 to 10 business days, depending on your bank.
  • If you bought on the Mac App Store (Mac apps): Apple handles refunds for App Store purchases. Ask for one at reportaproblem.apple.com, under Apple's rules.

After 14 days

If an app doesn't work on your TV or Mac and we can't fix it, write to us even after this period. We look at each case and refund when it's fair. Your rights under consumer law always apply, whatever this policy says.

What happens to the unlock or licence

After a refund, the unlock or the licence bought with that payment may be deactivated. The free demo of Photos on TV keeps working.

Who handles the refund

For purchases from us, Jabuti Labs processes the refund through Kiwify. For Mac App Store purchases, Apple does. Questions: contato@jabutilabs.app.br.